Charming Choices Marketplace LLC operates this website: https://charmingchoicesmarketplace.com/
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following requirements:
- The item must be unused.
- The item must be in the same condition in which you received it.
- The item must be in its original packaging.
- You must provide a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
Partial Refunds
There are certain situations where only partial refunds may be granted, including:
- A book with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within the applicable processing period.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as there may be additional processing time before the refund is posted.
If you have completed all of these steps and still have not received your refund, please contact us at:
info@charmingchoicesmarketplace.com
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
info@charmingchoicesmarketplace.com
Do not send the item back until our customer service team provides you with return instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. The gift giver will be notified about your return.
Shipping Returns
To return your product, please contact us first at:
info@charmingchoicesmarketplace.com
Our customer service team will provide you with the appropriate return instructions and return mailing address.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning a higher-value item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
If you have any questions about refunds and returns, please contact us at:
Charming Choices Marketplace LLC
Email: info@charmingchoicesmarketplace.com
Website: https://charmingchoicesmarketplace.com/